Never miss a patient call again
Your AI receptionist for smarter GP clinics using Best Practice 
Answer every call. Reduce admin. Capture more appointments. ClinIQAI is an AI-powered reception service built specifically for Australian general practices — your AI receptionist handles calls, appointments and patient enquiries, available 24/7.
ClinIQAI is an official partner of Best Practice.
On the call
A receptionist's call, handled the way your team would handle it.
Answers every call, 24/7
No busy line, no hold queue — every caller reaches ClinIQAI any hour, no matter how many are calling at the same time.
Books, reschedules and cancels appointments
Writes straight into Bp Premier, honouring each practitioner's own appointment types, durations and booking rules in real time.
Handles routine enquiries
Hours, location, parking, referral requirements, bulk-billing, gap fees and other routine questions — answered from your own practice information.
Hands off and escalates appropriately
Anything clinical, sensitive or unusual goes to your team with the caller's identity, reason and transcript already on screen.
Takes the pressure off reception
The third and fourth simultaneous callers, the after-hours calls, the routine traffic — off the desk, so your team's time goes to the patients in front of them.
Makes outbound calls
Calls patients to remind them about test results and reports, follow-ups and other next steps in their care.
Hear the AI receptionist in action
A real call, start to finish — a patient booking an appointment, handled the way your team would handle it.
You can choose your own voice agent to handle calls.
How it works
Three steps on every call.
A patient calls
Every call is picked up right away, no matter how many are calling at the same time.
The work gets done
Identify, book, reschedule, cancel or answer — written straight into Bp Premier.
Anything else reaches a human
Warm transfer, with who is calling and why already on your receptionist's screen.
The impact
Less time on the phone. More time for your patients.
Your reception team shouldn’t spend their day answering the same routine questions, booking appointments, cancelling appointments and rescheduling patients. ClinIQAI can handle routine patient conversations automatically, allowing your team to focus on patients who need human assistance.
60–65%
Routine calls potentially handled by AI. Bookings, cancellations, rescheduling and common practice enquiries can be handled without requiring reception intervention.
2+ hours
Potential reception time saved every day, for a GP clinic with 1–2 admin staff. AI can take a significant amount of routine telephone workload away from your reception team.
$24,000+
Potential annual labour capacity released. That’s more than $24,000 of potential annual reception capacity that can be redirected towards patient-facing and higher-value work.
Why ClinIQAI
AI reception designed for general practice
Built for Australian GP clinics
Designed around the workflows and needs of Australian general practice.
Created by a GP and practice owner
Developed from real-world experience of running medical practices.
Designed around your practice
Your doctors, services, appointment types, FAQs and workflows.
AI and human reception
AI doesn't have to replace your reception team — it can work alongside them.
Inside the ClinIQAI admin portal
Every ClinIQAI plan includes your AI receptionist and full access to the ClinIQAI admin portal — everything your team needs to see and manage, in one place.
Dashboard
See how your AI receptionist is performing, today.
Calls answered, average call length and the reasons people ring, at a glance.
Why it matters: you know what patients are asking for and when your phones are busiest, without waiting for a report.
Calls
Every call, logged and searchable.
Filter by outcome, date or caller, and export the log when you need it.
Why it matters: nothing is lost. Your team can follow up on any call and check the AI receptionist's work.
Call transcripts
Read exactly what was said.
Each call has a full transcript, an analysis and the recording, side by side.
Why it matters: you can verify every booking and stay in control of what the AI receptionist tells your patients.
Manage clinic
Your practice details and hours, in your hands.
Set your practice name, address and business hours, and the AI receptionist uses them on every call.
Why it matters: callers always hear the right details, and you change them yourself in seconds.
ClinIQAI handles administration. It does not practise medicine.
ClinIQAI never gives clinical advice, never discusses symptoms, and never triages. When a caller raises anything clinical or distressing, the call is handed to your team immediately with full context — and emergency callers are redirected to clinic reception without delay.
What nobody else publishes
Coverage is easy. Correctness is the hard part.
Any voice AI can answer a phone. The question that matters is whether the booking it made is the right patient, the right doctor, the right appointment type — and whether you find out when it isn't. ClinIQAI measures itself and shows you the numbers.
Booking accuracy
Bookings written to Bp Premier that required no correction by your team.
Call containment
Calls completed end to end without transfer.
Median response latency
Time from the caller finishing a sentence to ClinIQAI beginning its reply.
Escalation rate
Calls handed to your team, and why.
Concurrent capacity
Calls handled simultaneously without a queue.
Comparison
Not every “AI receptionist” is built for a Best Practice clinic.
| Capability | ClinIQAI | Generic AI receptionists |
|---|---|---|
| Integrates via the Bp Partner Network | Yes | Partial support |
| Books new and existing patients | Yes | Limited support |
| Per-doctor booking rules read from Bp Premier | Yes | No |
| Warm transfer with caller context on screen | Yes | No |
| Concurrent calls without a queue | Yes | No |
| Explicit admin-only clinical boundary | Yes | No |
| Accuracy and escalation rates published | Yes | No |
| Per-clinic dashboard and monthly report | Yes | No |
| Australian data residency, documented | Yes | No |
| Pricing published | Yes | No |
Who it's for
Five people answer to the same phone. Each gets a different argument.
Practice owners
Revenue you can see, cost you can predict.
Practice managers
Coverage that doesn't depend on who's rostered.
Reception teams
Built to take the overflow, not your job.
Doctors
Your rules, not the clinic's average.
Patients
Answered, first time, any time.
Pricing
AI reception services
Choose the level of AI reception support that suits your practice. Published pricing, in AUD — no quote cycle, no surprise invoice.
After-Hours
Covers the hours your team is away
$99/monthwas $199/month
Introductory offer
Routine reception calls answered when your onsite team is unavailable.
Handles:
- Bookings, changes and cancellations
- Practice FAQs
- Opening hours and location
- Other routine admin enquiries
- Urgent calls sent to your escalation pathway
24/7
Up to 5 providers
$199/monthwas $399/month
Introductory offer
An AI receptionist answering every call, day and night.
Includes:
- Bookings, changes and cancellations
- Common patient FAQs
- Practice, doctor and service information
- Configured call workflows
- Human handover when required
24/7 Plus
Up to 10 providers
$399/monthwas $799/month
Introductory offer
Everything in 24/7, built for larger GP practices.
Includes:
- Everything in 24/7
- Multiple doctor and appointment workflows
- Practice-specific information
- Configurable call-handling pathways
- Human handover when required
Enterprise
More than 10 providers
Custom
Tailored to your group
For larger practices, multi-site clinics and medical groups.
Tailored to your:
- Number of providers
- Number of locations
- Call volume
- Appointment workflows
- Practice requirements
Start with 8 weeks free
Experience ClinIQAI in your practice before you commit.
- 8-week free trial
- Free onboarding
- No setup fee
- Cancel anytime
- Configure the service around your practice
Questions
Frequently asked questions
No — and that is deliberate. ClinIQAI is built for clinics running Bp Premier, integrated on the Bp Partner Network. Going deep on one system is what makes per-doctor booking rules, patient matching and real-time write-back possible. If your practice runs different software, we're not the right fit today.
No. ClinIQAI is built to take the overflow: the third and fourth simultaneous callers, the after-hours calls, the routine booking and cancellation traffic. Your team's work moves to the patients actually standing in front of them, and anything the AI receptionist can't finish arrives at the desk as a warm transfer with full context.
Yes. The AI receptionist discloses what it is at the start of every call. That is the defensible position, and it is what your own patients would expect. It speaks naturally, handles interruption and correction, and hands over to a person the moment the conversation needs one.
Emergency callers are redirected to your clinic reception without delay. ClinIQAI never triages and never discusses symptoms: anything clinical or distressing is handed to your team immediately with full context.
Published pricing in AUD, from our After-Hours plan up to Enterprise for larger and multi-site practices — month-to-month, no lock-in, no setup fee. See the pricing section above for plan details and current rates.
Security & privacy
Patient privacy matters
Patients trust your practice with their health information, and that trust extends to anything acting on your behalf. Here is how we approach it.
Patient data protection
Patient records are encrypted at rest, and only the details needed to handle a call are kept. Nothing is used for anything other than running your reception.
Secure communication
Calls and data moving between callers, ClinIQAI and your practice systems travel over encrypted connections.
Access controls
Access is limited to named staff by role, each clinic's data is kept separate from every other clinic's, and sign-in is required for every user.
Data handling and storage
We collect only what a booking needs, store it on Australian-hosted infrastructure, and keep it for an agreed period before deletion. Call recording follows your practice's consent settings.
Auditability
Every call has a transcript and a record of what the AI receptionist did, so your team can review any call and see who accessed patient information.
Australian privacy requirements
We design around the Privacy Act 1988 and the Australian Privacy Principles, and will notify affected practices promptly if a data breach occurs.